Privacy Policy

Welcome to the Solomo360 website ("Website"). This Privacy Policy explains how SOLOMO360 MARKETING TECHNOLOGIES PRIVATE LIMITED ("Solomo360", "we", "our", or "us") collects, uses, stores, and protects your information when you visit our Website or interact with us.

We are committed to respecting your privacy and handling your personal information responsibly and transparently.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

You may voluntarily provide personal information when you:

• Contact us
• Request a product demonstration
• Submit an enquiry
• Fill out a contact form
• Subscribe to newsletters or updates
• Download resources or marketing materials

The information you provide may include:

• Full Name
• Email Address
• Phone Number
• Organization, Hospital or Clinic Name
• Job Title
• City, State and Country
• Any information you include in your message

Providing this information is voluntary.

Information Collected Automatically

When you visit our Website, we automatically collect certain technical information, including:

• IP Address
• Browser Type
• Device Type
• Operating System
• Pages Visited
• Time Spent on Pages
• Website Navigation
• Referral Source
• Approximate Geographic Location
• Date and Time of Visit

This information helps us understand how visitors use our Website and allows us to continually improve the experience.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and support requests
• Schedule product demonstrations
• Communicate with prospective customers
• Improve our Website and user experience
• Analyze Website traffic and visitor behavior
• Measure the effectiveness of our marketing campaigns
• Send product updates, newsletters, or other communications where you have opted in or where permitted by law
• Protect our Website against fraud, misuse, or unauthorized access
• Comply with applicable legal and regulatory requirements

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality, personalize your experience, analyze Website performance, and support our marketing activities.

Cookies may be used to:

• Remember your preferences
• Improve Website performance
• Analyze visitor behavior
• Measure advertising performance
• Maintain Website security

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain Website features.

4. Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our Website.

Google Analytics may collect information such as:

• Pages viewed
• Time spent on the Website
• Device and browser information
• Traffic sources
• User interactions
• Approximate geographic location

This information helps us improve our content, user experience, and overall Website performance.

For more information about how Google processes data, please refer to Google’s Privacy Policy.

5. Advertising and Marketing

We use advertising technologies provided by Google and Meta to better understand the effectiveness of our marketing campaigns and to show relevant advertisements to potential customers.

These technologies may include:

• Google Ads
• Google Ads Conversion Tracking
• Google Remarketing
• Meta Pixel (Facebook and Instagram)

These services may collect information about your interactions with our Website to:

• Measure advertising performance
• Improve our marketing campaigns
• Understand visitor engagement
• Deliver more relevant advertisements

You can manage your advertising preferences through your Google and Meta account settings.

6. Customer Relationship Management (CRM)

When you contact us, request a demonstration, or submit information through our Website, your information may be securely stored in our Customer Relationship Management (CRM) platform.

We use our CRM to:

• Respond to enquiries
• Schedule demonstrations
• Manage customer relationships
• Provide requested information
• Communicate with you about our products and services
• Maintain records of customer interactions

Access to this information is limited to authorized personnel who require it for legitimate business purposes.

7. Information Sharing

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers that assist us in operating our Website and business, including providers of:

• Website hosting
• Analytics services
• Online advertising
• Customer Relationship Management (CRM)
• Email communication services
• Customer support services

These service providers process information only on our behalf and are required to protect your information appropriately.

We may also disclose information where required by law or to protect our legal rights.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect the information collected through our Website.

These measures may include:

• Secure website hosting
• Encrypted connections (HTTPS)
• Access controls
• Regular software updates
• Monitoring for unauthorized access

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Respond to your enquiries
• Provide requested services or information
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, we will securely delete or anonymize it where appropriate.

10. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.

11. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent where applicable
• Object to certain processing activities

To exercise these rights, please contact us using the details below.

12. Children’s Privacy

Our Website is intended for healthcare professionals, clinics, hospitals, and businesses.

We do not knowingly collect personal information from children through this Website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or Website functionality.

Any updates will be published on this page along with a revised Effective Date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.