Frequently asked questions
Everything you need to know about Solomo360 — pricing, security, setup, access and how it helps you grow. Can’t find your answer? We’re happy to help.
Trusted by modern doctors, clinics, and hospitals to streamline operations, retain more patients, and grow with confidence.
Getting started & pricing
Pricing, onboarding, data migration and who Solomo360 is built for.
Why isn't Solomo360 free? I've seen other software offered for free.
Solomo360 is a paid subscription service.
Building secure, reliable healthcare software requires continuous investment in product development, cloud infrastructure, security, automatic backups, customer support, and ongoing improvements.
If you come across software offered for free, we encourage you to understand their business model by asking a few important questions:
- How do they generate revenue?
- What features are actually included for free?
- What features require additional payment?
- How do they use the data stored in the system?
- Do they display advertisements or promote third-party services?
- What does their Privacy Policy say about data ownership and usage?
- Will they continue investing in security, product improvements, and customer support?
Just as doctors cannot sustainably provide quality healthcare without charging for their professional services, we cannot build, secure, support, and continuously improve Solomo360 without a sustainable business model.
Our promise is simple:
- Your data belongs to you.
- We never sell your data.
- We never claim ownership of your data.
- We earn your trust by delivering exceptional software and support.
How long does it take to get started with Solomo360?
Getting started is quick and hassle-free. Our onboarding team helps configure your practice, train your staff, and get you up and running with minimal disruption to your daily operations. Most practices can start using Solomo360 within a few days.
Can you migrate data from our existing software?
Yes. We can import your patient demographic information, including names, contact details, age, gender, and other basic patient profile information, so you can get started quickly.
Every practice management software stores medical records, prescriptions, appointments, billing, and clinical information differently. Since there is no universal standard and most systems are not fully interoperable, it is generally not possible to migrate every piece of historical data accurately.
Our team will review your current software and advise what data can be migrated, ensuring a smooth transition with the essential patient information you need.
Is Solomo360 suitable for solo doctors, clinics, and hospitals?
Yes. Whether you're an individual specialist, a multi-doctor clinic, or a hospital, Solomo360 grows with your practice. You don't need to change software as your practice expands.
Your data & security
How we protect, never sell, and always return your data.
Is my patient data secure?
Absolutely.
Protecting your practice and patient data is one of our highest priorities. We use modern security practices and multiple layers of protection to help keep your information safe.
Your data is securely stored, automatically backed up, and accessible only to authorized users.
Do you sell or share my data?
Never.
We are not in the business of selling customer or patient data.
Your data belongs to you—always.
Think of Solomo360 like a bank locker. You trust a bank to securely store your valuables while you remain the owner. Likewise, we securely store and protect your practice data, but we never claim ownership or sell it. We are simply the custodians of your data.
What happens to my data if I decide to leave Solomo360?
Your data is your property.
If you ever decide to move to another system, we'll provide your data in a suitable format so you can take it with you.
Our goal is to build software and provide service so good that you'll never want to leave—not because your data is locked in, but because you're happy with Solomo360.
Cloud, setup & access
Cloud access, automatic backups, hardware and working from anywhere.
Is Solomo360 cloud-based or installed on my computer?
Solomo360 is a modern cloud-based platform.
There's nothing to install, update, or maintain on your computers.
With cloud software you get:
- Access from anywhere
- Automatic software updates
- Automatic backups
- Better security
- Multi-location access
- Easy collaboration
- Lower IT costs
- No server maintenance
Do I need to buy or maintain a server?
No.
Everything runs securely in the cloud, so there's no need to purchase, maintain, or replace expensive server hardware.
This reduces your upfront investment, lowers IT costs, and eliminates the hassle of managing servers.
Do I need to take backups every day?
No.
Automatic backups are built into Solomo360.
Your data is backed up automatically, so there's nothing you need to do. We take care of the backup process, allowing you and your staff to focus entirely on patient care.
Do I need a LAN network in my clinic?
No.
A standard internet connection with Wi-Fi is all you need. There's no need to invest in expensive LAN infrastructure just to use Solomo360.
I work from multiple clinics. Can I access Solomo360 from different locations?
Yes.
You can securely access Solomo360 from anywhere in the world, just like Gmail or online banking.
Whether you're at another clinic, a hospital, your home, or travelling, simply log in using an internet connection.
A normal broadband connection or even a stable 4G or 5G mobile connection is generally sufficient for everyday use.
Will my staff need extensive training?
No.
Solomo360 is designed to be simple and intuitive. Most users become comfortable with the system quickly.
Our onboarding team provides training and ongoing support to help your doctors and staff get the most out of the platform.
Features & growth
Reducing no-shows, managing follow-ups, and growing your practice.
Can Solomo360 help reduce patient no-shows?
Yes.
Automated appointment reminders through SMS, WhatsApp, and other communication channels help patients remember their appointments, reducing missed visits and improving doctor schedule utilization.
Can Solomo360 help us manage long-term follow-up patients?
Yes.
Many medical specialties rely on regular follow-up visits and ongoing patient care. Solomo360 helps your team schedule review visits, send reminders, and maintain continuity of care, making it easier to stay connected with patients throughout their treatment journey.
Can Solomo360 manage appointments, patient records, prescriptions, billing, and payments in one platform?
Yes.
Solomo360 combines appointment scheduling, patient records, digital prescriptions, billing, payments, pharmacy, follow-up management, patient communication, reports, and practice management into one integrated platform, eliminating the need to switch between multiple systems.
How can Solomo360 help grow my practice?
Solomo360 is more than practice management software.
It helps improve patient experience, streamline operations, strengthen patient communication, reduce missed appointments, improve follow-up compliance, and increase staff efficiency.
These improvements help create happier patients, stronger patient relationships, more repeat visits, more referrals, and sustainable long-term practice growth.
We’re happy to help
Talk to our team and we’ll answer your questions and show you how Solomo360 fits your specialty and practice size.